1.💻First, log in to your Outlook mail using your Hotmail email and Hotmail password. Make sure to use the Hotmail password to log in. 2.📌If you're asked for a code, enter your recovery email (not your Hotmail email) and send it. 3.📌Go to the webmail link provided, ( webmail........) log in with the recovery email (not Hotmail), and check for the code there. (If you face any issues with webmail, contact us.) 4.🙂 Before changing the email or password, please confirm that your account assets are complete. 5. 🙂Changing the account email or password means you accept the account. 6. 🙂After entering the game, the first thing you need to do is check your assets. FOR PSN 7.💻Visit the PlayStation website, sign in, and choose "Trouble signing in?" if you can't log in to your PS ID. Enter your Hotmail email there. 8.💻Check your Outlook inbox for an email about account recovery, click on it, and when asked for your DOB, enter either 1-1-12001\12-30-1999 \ 01-01-2000 Finally, reset your PlayStation password. 🙂 HAVE A BLESSED DAY/NIGHT 🙂